AI agents are generating enormous excitement, but separating genuine progress from inflated promises requires a clear view of what's actually being implemented and what benefits organizations are realistically seeing. Forrester analyst Bernhard Schaffrik cuts through the noise to ground the conversation in what's real.
Bernhard will place agentic AI in the broader arc of automation — from early scripting to the emerging vision of autonomous operations — then zero in on the critical question for enterprise teams today: how do you practically leverage AI agents within process automation?
The answer lies in Adaptive Process Orchestration (APO): an approach that flexes to variation, blends deterministic and probabilistic actions, and connects any required endpoint. Bernhard will walk through the reference architecture that brings APO to life, covering the orchestration engine, design tooling, data and process intelligence foundations, and the guardrails required to make it enterprise-safe.
