Seamless Banking, Smarter Decisions: Enhancing Customer Focus with Agentic Automation in Financial Services

CamundaCon 2025 New York · October 8, 2025

Banking customers value fast, seamless, personalized experiences from firms they trust. See how financial technology firm Finnova is exploring ways to use agentic automation to deliver more efficient processes, better customer experiences, and higher compliance standards. Dr. Ante Plazibat will share the details of Finnova’s enterprise agentic automation Proof of Concept use case and how they are applying agentic automation to machine learning (ML)- and large language model (LLM)-based services to help advisors better understand customer needs, improve customer loyalty, and make data-based suggestions for personalized support and cross-selling opportunities.