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Mahmoud

Mahmoud Khalifa

Application Technical Lead | Software Architect

Business 2

Transforming Citizen Services with End-to-End Orchestration

The Abu Dhabi Housing Authority is modernizing public services with Camunda as a central orchestration layer for more than 40 housing programs and digital services. By replacing manual, siloed processes with unified BPMN- and DMN-driven models, ADHA now delivers new services in days, integrates seamlessly with government platforms, and provides real-time process visibility. This session shares how the Authority improved citizen experiences, reduced operational costs, and built a scalable foundation for continuous digital innovation.

Business Analyst IT & Business Executives Public Sector