BPM (Business Process Management) Enthusiast - Working in different roles to build, adopt and sell Software for business process modeling and automation. With lots of curiosity to understand "How the world is working," a let's get things done mentality, and the focus always on the customer to solve real-world problems.
Many insurers see the potential of AI agents, yet most struggle to operationalize them in production. In this session, a leading insurer will share how they introduced agentic orchestration to streamline claims handling, improve decision accuracy, and reduce manual effort. You will learn how Camunda Business Solutions, the right implementation expertise, and a governed architecture enabled the team to build a production-ready AI solution in six months. This session will highlight key challenges, practical lessons, and the business value achieved.