Operational handling in global logistics is often complex, high-volume, and time-sensitive. Hapag-Lloyd is exploring agentic orchestration with Camunda to support partly autonomous resolution steps. This session shows how AI-driven decisioning—guided by BPMN and DMN guardrails—can reduce processing time, increase accuracy, and improve customer satisfaction. Attendees will learn how agentic automation can streamline end-to-end handling across teams and systems in a global logistics environment.
