Aled Jones

NatWest is using Camunda to strengthen real-time Fraud Prevention and Customer Servicing strategies by orchestrating AI-driven signals, human-in-the-loop checks, and governed decision flows across the customer journey. This session shows how the Camunda Center of Excellence and Fraud teams collaborate to standardize reusable patterns, apply measurable controls, and improve response speed as fraud threats evolve. Attendees will gain practical insights into emerging fraud trends and the orchestration capabilities banks need to stay ahead.