Bruno Vande Meerssche

Proximus tested whether an AI agent, orchestrated through Camunda, could guide operations to resolve incidents in under a minute. This session shares how the team selected the use case, designed the proof of concept, and blended documentation retrieval, AI reasoning, and BPMN-driven guardrails. Attendees will learn what worked, what did not, and how Proximus assessed architecture, value, and innovation potential when exploring agentic orchestration in Network IT.