Sales Director
The core of this vision is orchestrating people, systems, and devices, with Camunda serving as the central process orchestrator. While the initial focus was on traditional Automation, we have now made the leap to Agentic AI to solve a critical challenge in the Supply Chain. The supply chain support team was overwhelmed by incoming emails, leading to delayed responses and little time for personal customer contact. Scaling the team was not an option. In this keynote, we detail how we leveraged the Agentic AI capabilities within Camunda to build an advanced workflow. This AI-driven 'agent' automatically processes incoming emails, creates tickets, extracts key details, determines the required action, and responds instantly. Only complex or exceptional cases are flagged for necessary human review. Key Takeaways: 1.Implementing Agentic AI: Learn how Camunda is utilized to orchestrate intelligent AI workflows, enabling automation to gain a degree of 'decision-making' capability. 2.BOAT in Action: Discover how the synergy of process orchestration and AI delivers the scalable digital and physical support required for Payter's Hyperscale ambitions. 3.Measurable Impact: The average response time for support inquiries has dropped from several hours to just 3–5 minutes. Support staff can now focus on valuable, relationship-driven interactions rather than reactive email management. 4.From success to expansion, how did the learnings apply to other departments, where the gains are even bigger? In this talk, we will demonstrate how Payter is not only achieving 100% year-over-year growth without hiring additional back-office staff but also how Agentic AI is paving the way for a new level of efficiency and customer experience. Scale with AI-driven process orchestration, not with people!
