Softwarearchitect
Started working at R-KOM 10 years ago as a working student. The first project already involed working with BPMN and process automation. Since then I have been working on a large variety of software projects.
R-KOM is using Camunda to enhance customer support with intelligent, AI-driven ticket automation. By integrating agentic capabilities into live operations, the team built autonomous processes that classify issues, recommend actions, and reduce manual handling. With several months of production data, this session shares measurable efficiency gains and practical lessons from designing, deploying, and refining AI agents within Camunda’s orchestration guardrails. Attendees will learn how agentic automation can elevate service quality and operational efficiency.
