Harald Häfele

Magenta Telekom is using Camunda and agentic orchestration to automate death case contract terminations across multiple systems. This session shows how AI-assisted validation, BPMN-driven control, and microservice integrations reduce manual effort and improve accuracy while maintaining end-to-end visibility. Attendees will see a live demonstration of how agentic orchestration coordinates APIs, data checks, and system updates to deliver faster execution, fewer errors, and a consistent, compassionate experience for employees and customers.