iBPM Engineering Manager
My passion is empowering people through technology and transforming how we work by building intelligent, human-centric workflows that make a real difference. As the iBPM Engineering Manager at VodafoneThree, I lead a diverse cross-functional team of over 30 talented individuals across onshore and offshore locations, united by a shared mission: "To unlock the full potential of technology, and deliver operational excellence through automation and innovation." With over 20 years of IT delivery experience across telecoms, FMCG, publishing, and pharmaceuticals, I specialise in Business Process Automation, Agentic AI, Robotics, and CRM platforms. I’ve believe with the right blend of technology and training organisations can unlock new levels of efficiency, agility, and customer satisfaction.
Join VodafoneThree on its journey to transform the Customer Agent experience by combining the power of Camunda 8 with GenAI. By orchestrating guided case journeys with Camunda 8 and embedding GenAI to handle repetitive tasks, the platform empowers agents to focus on what matters most - serving our customers. The result: reduced handling times, faster system updates, and improved customer satisfaction. Attendees will discover how intelligent orchestration can drive agent efficiency and customer satisfaction at scale.
