Mario Micudaj is an IT consultant at viadee Unternehmensberatung AG with over 15 years of experience. His focus lies on software architecture, cloud, BPMN, and artificial intelligence.
Inspired by one of Germany’s largest retailers’ LangGraph-based AI service desk, we experimented with Camunda 8’s new agentic orchestration capabilities to bridge gaps in existing process alignment and increase transparency. Learn what the intended benefits and expected advantages can be when AI agents are operationalized into existing business processes through agentic orchestration.